To provide best customer support to our valued customers, we offer 24/7 support! You are always welcome to call our offices during normal work hours, Monday - Friday 8:30am to 5:00pm Eastern Standard time.
For support outside these hours, you will have to sign up for the 24/7 support service.
We require a list of “Authorized Users” (a maximum of two per customer) for the 24/7 support to avoid excessive or unexpected charges.
Use only our 24/7 support telephone number. Emails or other contact info will not be replied to
Identify yourself in a voicemail when making a call, name, company, issue and a callback number.
Allow 1 hour response time to your call.
24/7 support is for after normal work hours and weekends. During our work hours please use normal contact numbers.
