What are the recommended system requirements for Flagship Applications?

To access Flagship applications you only need a broadband Internet connection and a browser; however, a PDF file viewer, and Microsoft Office products (such as Microsoft Excel and Microsoft Word) are recommended.  

Where can I get help/training?

Contact our support lines for help and schedule training.  You can also use our in-system help option that will guide you through the screens.

What do I do if ACE (CBP) is down?

In the event of an ACE system slow down or outage on CBP side, port downtime or workaround procedures will be implemented as determined by the Office of Field Operations, and guidance to the trade community will be timely communicated via the Cargo Systems Messaging Service (CSMS).  Filers should continue to work with the local port office regarding the movement of goods. 

How do I reset my password?

You will need to reach us via email to customerservice@flagship.com or by phone +1 (724) 727-9925.

What happens if my account access is disabled/blocked?

For security reasons, if a wrong username/password is used more than 3 times the system will issue a block to your IP address/Username, You will need to contact us via email to custmerservice@flagship.com or by phone +1 (724) 727-9925, to enable your account again.

What do I do if I need to cancel my service?

Why would you do that? But, in this case, you must give us 30 days’ written notice.